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Turn interest into leads, even after hours.
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Messages
Email
Phone
Website
Facebook
Instagram
Hannah
ContactsLive+1 new tonight+2 new tonight+3 new tonight+4 new tonight+5 new tonight+6 new tonight+7 new tonight
NameSourceAnsweredQualifiedProgramReceived
ANAna RuizWebsite chatH6sQualifiedDental assistingThu 10:12 PM
STSam TorresFacebookH7sQualifiedBarberingFri 5:47 PM
ARAshley ReedEmailH41sQualifiedMedical assistingFri 6:22 PM
JLJordan LeeMessagesH6sReviewingWeldingFri 9:31 PM
DKDev KapoorWebsite chatH9sQualifiedHVACFri 11:08 PM
PNPriya NairInstagramH5sReviewingEstheticsSat 6:40 PM
MHMarcus HillPhoneH3sQualifiedBarberingSat 7:15 PM
Natalie RiveraWebsite chatH8sQualifiedCosmetologySat 8:52 PM
“Over six years, Lumion has driven at least a third of our enrollment.”
Tyler Sasse, Western Welding Academy
212
qualified leads in 59 days
Pivot Point Academy
“My team interviewed nine CRMs. They came back and said it’s 100% Lumion.”
Jacob Doss, TradeCraft
“Over six years, Lumion has driven at least a third of our enrollment.”
Tyler Sasse, Western Welding Academy
212
qualified leads in 59 days
Pivot Point Academy
“My team interviewed nine CRMs. They came back and said it’s 100% Lumion.”
Jacob Doss, TradeCraft
“Over six years, Lumion has driven at least a third of our enrollment.”
Tyler Sasse, Western Welding Academy
212
qualified leads in 59 days
Pivot Point Academy
“My team interviewed nine CRMs. They came back and said it’s 100% Lumion.”
Jacob Doss, TradeCraft
“Over six years, Lumion has driven at least a third of our enrollment.”
Tyler Sasse, Western Welding Academy
212
qualified leads in 59 days
Pivot Point Academy
“My team interviewed nine CRMs. They came back and said it’s 100% Lumion.”
Jacob Doss, TradeCraft
2.2x
website lead capture
“Students can sign up for the payment plan right when they inquire about us.”
Kristine L., Elite Dental Assisting
“All of our financing is set up in one location, so we’re not juggling multiple systems.”
Tammy L., National Training Inc.
2.2x
website lead capture
“Students can sign up for the payment plan right when they inquire about us.”
Kristine L., Elite Dental Assisting
“All of our financing is set up in one location, so we’re not juggling multiple systems.”
Tammy L., National Training Inc.
2.2x
website lead capture
“Students can sign up for the payment plan right when they inquire about us.”
Kristine L., Elite Dental Assisting
“All of our financing is set up in one location, so we’re not juggling multiple systems.”
Tammy L., National Training Inc.
2.2x
website lead capture
“Students can sign up for the payment plan right when they inquire about us.”
Kristine L., Elite Dental Assisting
“All of our financing is set up in one location, so we’re not juggling multiple systems.”
Tammy L., National Training Inc.
Built for the problems admissions teams face every day.
24/7 AdmissionsExplore
Students don’tkeep office hours.
57%of new leads reach out after hours or on weekends
Tradecraft captures 74 more after-hours leads a week, on average.
New leads by hour
Last 30 days Office closedOffice open
12 AM6 AM12 PM6 PM11 PM
While you were closedSat 6 PM to Mon 8 AM
Natalie RiveraWebsite chat · Sat 8:52 PM
Tour bookedMH
Marcus HillText · Sat 10:14 PM
AnsweredPN
Priya NairCall · Sun 6:40 AM
AnsweredLM
Leo MartinInstagram · Sun 11:03 PM
AnsweredAutomated Follow-upExplore
Most schools missthe follow-up.
44%of student inquiries never got a reply
Arclabs re-engaged 1,249 leads in its first 60 days: 247 qualified, 25 enrolled.
✓ Triggered
New inquiry
Any channel, any hour
✓ Sent 9:41 PM
Text
Instant reply
✓ Done
Wait
1 day
No reply yet
If replied
NoYes✓ Sent
Email
Program guide, day 1
Scheduled
Call
Day 3, from admissions
Hand off
To the admissions team
Stops when a tour is booked
Unified Inbox
Explore
Students shouldn’thave to say it twice.
74%of students get frustrated repeating themselves
Hoosier’s 3-person team cut average reply time to 25 seconds across 11,276 messages in 60 days.
Natalie RiveraCosmetology · North campus
Tour bookedActivityEmailsCallsNotesTasks
Website chat · Sat 8:52 PM“Do you have evening cosmetology classes? I work until 5.”
Text · Mon 9:10 AM“Thursday works. Can I bring my mom to the tour?”
Call · 4 min · Tue 12:30 PMAsked about financial aid and a January start
Email · Wed 8:15 AMOpened “Cosmetology program guide”
Instagram · Wed 7:02 PM“See you Thursday!”
Text · Thu 4:58 PM“Running five minutes late!”
What Natalie’s already told us
ProgramCosmetology
ScheduleEvenings, after 5 PM
Start dateJanuary
Financial aidInterested
TourThu 5:30 PM
Agent Teams
Explore
Busywork isburying your team.
<30%of admissions time is spent talking to qualified candidates
Pivot Point Academy booked a tour in its first 24 hours and enrolled that student: $15K on day one.
Marketing agents
Follow up on every inquiry and revive stale leads.Enrollment agents
Chase documents, signatures and start packets.Support agents
Answer student questions 24/7 and escalate when it matters.Mia, your assistant
Briefs your staff and hands work to the right team.Meet Hannah,
your 24/7 admissions agent.
She answers every call, text and chat in your school’s voice, and hands your team the students who are ready.
Try Hannahor call (909) 321-6503
B
Brightwater Admissions
Hannah · 02:31
YouIs the March evening cosmetology class full?
HannahTwo seats left, Monday to Thursday, 5:30 to 9. Want me to hold one for you?
YouYes, please!
Seat held for March · 9:14 PM
Speaker
Mute
Keypad
BBrightwater Beauty Academy
Missed call · Today 4:12 PM
Hi Marcus, it’s Hannah at Brightwater. Sorry we missed you! What can I help with?
Texted back in 38 seconds
Wanted to ask about barbering. I work days.
We have evening classes, Monday to Thursday, 5:30 to 9. Want to come see the shop? I have Saturday at 10.
Yes!
SAT10
Campus tourSat 10:00 AM · Brightwater North
Booked
H
Brightwater Beauty Academy
Hannah · Online
Tuesday 10:41 PM
Can I use a Pell Grant for cosmetology?
Yes. Cosmetology at Brightwater is Pell-eligible, and you can set up a payment plan for anything left over.
From Brightwater’s financial aid guide
What do I need to apply for aid?
Your FAFSA and a photo ID. Want me to text you the checklist?
Ask a question…
B
brightwaterbeauty
Brightwater Beauty Academy
MON 6:40 PM
Hi Priya! Thanks for reaching out. Here’s our esthetics program guide.
Esthetics program guidePDF · 12 pages
THU 6:02 PM
Hi Priya, the January esthetics class has 4 seats left. Want to save one?
yes!! how do I apply?
Here you go. It takes about 10 minutes.
BApply to Brightwater
Esthetics · January classbrightwaterbeauty.edu/apply
Lumion
Handed to you
PN
Priya NairEsthetics · January class
Ready to enrollHHannahjust now
Morgan, Priya’s ready to enroll. She toured Tuesday, prefers evenings and her FAFSA is in. I drafted her enrollment agreement for you to review.
Toured Tuesday, 6 PM
FAFSA submitted
Enrollment agreement drafted
Review and sendCall Priya
Career schools in 25+ industries run on Lumion.
Big and small, from single-campus schools to multi-state networks.
48states
450+schools
300K+students served
Beauty and WellnessCosmetology, barbering, esthetics and massageExplore Allied HealthNursing, dental and medical assisting, phlebotomyExplore Skilled TradesWelding, HVAC, electrical and automotiveExplore
Plus the schools that train pilots.truck drivers.chefs.EMTs.machinists.pharmacy technicians.vet techs.massage therapists.medical billers.developers.phlebotomists.auto technicians.electricians.estheticians.dental assistants.HVAC technicians.medical assistants.barbers.nurses.welders.cosmetologists.
Talk to an expert24/7 Admissions.
Built for modern career schools.
Answer every lead in seconds, follow up automatically, and see every result in one place.
Lumion pulse
Brightwater Beauty Academy
All campusesLast 30 days
Share
Hannah: 1,737 leads came in while your office was closed. I replied to every one in seconds, and 148 booked a tour before your team was back.
See the leads
Leads captured
2,84718%
2,413 previous period
After hours
61%4%
1,737 leads outside office hours
Time to first reply
9s
4h 12m before Lumion
Tours booked
41224%
148 booked after hours
When leads come in
Leads captured by day and hour · Mountain Time
MonMon, 12–1 AM9 leads · Hannah replied in 8sMon, 1–2 AM4 leads · Hannah replied in 11sMon, 2–3 AM3 leads · Hannah replied in 8sMon, 3–4 AM1 lead · Hannah replied in 10sMon, 4–5 AM1 lead · Hannah replied in 8sMon, 5–6 AM2 leads · Hannah replied in 8sMon, 6–7 AM4 leads · Hannah replied in 9sMon, 7–8 AM10 leads · Hannah replied in 12sMon, 8–9 AM13 leads · Hannah replied in 8sMon, 9–10 AM30 leads · Hannah replied in 8sMon, 10–11 AM26 leads · Hannah replied in 9sMon, 11 AM–12 PM29 leads · Hannah replied in 9sMon, 12–1 PM37 leads · Hannah replied in 8sMon, 1–2 PM37 leads · Hannah replied in 12sMon, 2–3 PM26 leads · Hannah replied in 6sMon, 3–4 PM27 leads · Hannah replied in 6sMon, 4–5 PM33 leads · Hannah replied in 8sMon, 5–6 PM27 leads · Hannah replied in 9sMon, 6–7 PM34 leads · Hannah replied in 8sMon, 7–8 PM39 leads · Hannah replied in 8sMon, 8–9 PM49 leads · Hannah replied in 8sMon, 9–10 PM32 leads · Hannah replied in 10sMon, 10–11 PM29 leads · Hannah replied in 8sMon, 11 PM–12 AM15 leads · Hannah replied in 9sTueTue, 12–1 AM8 leads · Hannah replied in 12sTue, 1–2 AM4 leads · Hannah replied in 8sTue, 2–3 AM2 leads · Hannah replied in 8sTue, 3–4 AM1 lead · Hannah replied in 7sTue, 4–5 AM1 lead · Hannah replied in 8sTue, 5–6 AM2 leads · Hannah replied in 7sTue, 6–7 AM5 leads · Hannah replied in 8sTue, 7–8 AM9 leads · Hannah replied in 9sTue, 8–9 AM14 leads · Hannah replied in 8sTue, 9–10 AM25 leads · Hannah replied in 8sTue, 10–11 AM24 leads · Hannah replied in 8sTue, 11 AM–12 PM29 leads · Hannah replied in 9sTue, 12–1 PM38 leads · Hannah replied in 10sTue, 1–2 PM32 leads · Hannah replied in 10sTue, 2–3 PM26 leads · Hannah replied in 6sTue, 3–4 PM29 leads · Hannah replied in 9sTue, 4–5 PM30 leads · Hannah replied in 11sTue, 5–6 PM21 leads · Hannah replied in 8sTue, 6–7 PM34 leads · Hannah replied in 11sTue, 7–8 PM40 leads · Hannah replied in 7sTue, 8–9 PM38 leads · Hannah replied in 11sTue, 9–10 PM36 leads · Hannah replied in 7sTue, 10–11 PM25 leads · Hannah replied in 9sTue, 11 PM–12 AM17 leads · Hannah replied in 12sWedWed, 12–1 AM9 leads · Hannah replied in 8sWed, 1–2 AM4 leads · Hannah replied in 9sWed, 2–3 AM3 leads · Hannah replied in 7sWed, 3–4 AM1 lead · Hannah replied in 9sWed, 4–5 AM1 lead · Hannah replied in 11sWed, 5–6 AM2 leads · Hannah replied in 8sWed, 6–7 AM4 leads · Hannah replied in 7sWed, 7–8 AM9 leads · Hannah replied in 12sWed, 8–9 AM12 leads · Hannah replied in 9sWed, 9–10 AM29 leads · Hannah replied in 9sWed, 10–11 AM28 leads · Hannah replied in 9sWed, 11 AM–12 PM30 leads · Hannah replied in 12sWed, 12–1 PM37 leads · Hannah replied in 7sWed, 1–2 PM29 leads · Hannah replied in 12sWed, 2–3 PM28 leads · Hannah replied in 7sWed, 3–4 PM27 leads · Hannah replied in 7sWed, 4–5 PM29 leads · Hannah replied in 7sWed, 5–6 PM21 leads · Hannah replied in 6sWed, 6–7 PM33 leads · Hannah replied in 7sWed, 7–8 PM40 leads · Hannah replied in 10sWed, 8–9 PM38 leads · Hannah replied in 9sWed, 9–10 PM35 leads · Hannah replied in 11sWed, 10–11 PM21 leads · Hannah replied in 7sWed, 11 PM–12 AM16 leads · Hannah replied in 10sThuThu, 12–1 AM8 leads · Hannah replied in 10sThu, 1–2 AM5 leads · Hannah replied in 9sThu, 2–3 AM2 leads · Hannah replied in 11sThu, 3–4 AM1 lead · Hannah replied in 8sThu, 4–5 AM1 lead · Hannah replied in 7sThu, 5–6 AM2 leads · Hannah replied in 9sThu, 6–7 AM4 leads · Hannah replied in 9sThu, 7–8 AM8 leads · Hannah replied in 7sThu, 8–9 AM12 leads · Hannah replied in 6sThu, 9–10 AM23 leads · Hannah replied in 6sThu, 10–11 AM22 leads · Hannah replied in 12sThu, 11 AM–12 PM30 leads · Hannah replied in 11sThu, 12–1 PM29 leads · Hannah replied in 7sThu, 1–2 PM27 leads · Hannah replied in 9sThu, 2–3 PM25 leads · Hannah replied in 12sThu, 3–4 PM28 leads · Hannah replied in 7sThu, 4–5 PM24 leads · Hannah replied in 9sThu, 5–6 PM20 leads · Hannah replied in 8sThu, 6–7 PM29 leads · Hannah replied in 8sThu, 7–8 PM38 leads · Hannah replied in 6sThu, 8–9 PM40 leads · Hannah replied in 8sThu, 9–10 PM35 leads · Hannah replied in 8sThu, 10–11 PM21 leads · Hannah replied in 8sThu, 11 PM–12 AM14 leads · Hannah replied in 9sFriFri, 12–1 AM7 leads · Hannah replied in 8sFri, 1–2 AM4 leads · Hannah replied in 10sFri, 2–3 AM2 leads · Hannah replied in 8sFri, 3–4 AM1 lead · Hannah replied in 8sFri, 4–5 AM1 lead · Hannah replied in 9sFri, 5–6 AM2 leads · Hannah replied in 9sFri, 6–7 AM3 leads · Hannah replied in 7sFri, 7–8 AM7 leads · Hannah replied in 6sFri, 8–9 AM11 leads · Hannah replied in 12sFri, 9–10 AM21 leads · Hannah replied in 8sFri, 10–11 AM19 leads · Hannah replied in 9sFri, 11 AM–12 PM24 leads · Hannah replied in 11sFri, 12–1 PM27 leads · Hannah replied in 10sFri, 1–2 PM26 leads · Hannah replied in 9sFri, 2–3 PM24 leads · Hannah replied in 9sFri, 3–4 PM23 leads · Hannah replied in 9sFri, 4–5 PM23 leads · Hannah replied in 7sFri, 5–6 PM18 leads · Hannah replied in 9sFri, 6–7 PM26 leads · Hannah replied in 7sFri, 7–8 PM26 leads · Hannah replied in 9sFri, 8–9 PM35 leads · Hannah replied in 9sFri, 9–10 PM29 leads · Hannah replied in 6sFri, 10–11 PM21 leads · Hannah replied in 9sFri, 11 PM–12 AM13 leads · Hannah replied in 7sSatSat, 12–1 AM7 leads · Hannah replied in 10sSat, 1–2 AM4 leads · Hannah replied in 6sSat, 2–3 AM2 leads · Hannah replied in 7sSat, 3–4 AM1 lead · Hannah replied in 7sSat, 4–5 AM1 lead · Hannah replied in 7sSat, 5–6 AM1 lead · Hannah replied in 9sSat, 6–7 AM2 leads · Hannah replied in 10sSat, 7–8 AM3 leads · Hannah replied in 12sSat, 8–9 AM6 leads · Hannah replied in 7sSat, 9–10 AM9 leads · Hannah replied in 9sSat, 10–11 AM11 leads · Hannah replied in 6sSat, 11 AM–12 PM13 leads · Hannah replied in 8sSat, 12–1 PM13 leads · Hannah replied in 11sSat, 1–2 PM13 leads · Hannah replied in 9sSat, 2–3 PM11 leads · Hannah replied in 9sSat, 3–4 PM14 leads · Hannah replied in 9sSat, 4–5 PM13 leads · Hannah replied in 9sSat, 5–6 PM12 leads · Hannah replied in 7sSat, 6–7 PM15 leads · Hannah replied in 9sSat, 7–8 PM17 leads · Hannah replied in 6sSat, 8–9 PM17 leads · Hannah replied in 8sSat, 9–10 PM14 leads · Hannah replied in 8sSat, 10–11 PM15 leads · Hannah replied in 8sSat, 11 PM–12 AM11 leads · Hannah replied in 6sSunSun, 12–1 AM9 leads · Hannah replied in 7sSun, 1–2 AM5 leads · Hannah replied in 9sSun, 2–3 AM2 leads · Hannah replied in 9sSun, 3–4 AM1 lead · Hannah replied in 9sSun, 4–5 AM1 lead · Hannah replied in 6sSun, 5–6 AM1 lead · Hannah replied in 7sSun, 6–7 AM3 leads · Hannah replied in 9sSun, 7–8 AM4 leads · Hannah replied in 8sSun, 8–9 AM7 leads · Hannah replied in 10sSun, 9–10 AM14 leads · Hannah replied in 9sSun, 10–11 AM16 leads · Hannah replied in 10sSun, 11 AM–12 PM16 leads · Hannah replied in 9sSun, 12–1 PM18 leads · Hannah replied in 8sSun, 1–2 PM14 leads · Hannah replied in 12sSun, 2–3 PM15 leads · Hannah replied in 8sSun, 3–4 PM17 leads · Hannah replied in 9sSun, 4–5 PM17 leads · Hannah replied in 9sSun, 5–6 PM18 leads · Hannah replied in 9sSun, 6–7 PM18 leads · Hannah replied in 9sSun, 7–8 PM21 leads · Hannah replied in 9sSun, 8–9 PM20 leads · Hannah replied in 8sSun, 9–10 PM21 leads · Hannah replied in 12sSun, 10–11 PM17 leads · Hannah replied in 9sSun, 11 PM–12 AM13 leads · Hannah replied in 8s
Office hours
12 AM6 AM9 AM12 PM5 PM9 PM
After hours and weekends 1,737
Office hours 1,110
FewerMore
Reply speed
Weekly median time to first reply, all channels
4h 12m before
HoursMinutesSeconds
Lumion live
Week of Jul 13Median first reply 3h 50mWeek of Jul 20Median first reply 4h 50mWeek of Jul 27Median first reply 4h 05mWeek of Aug 3Median first reply 6h 00mWeek of Aug 10Median first reply 3h 30mWeek of Aug 17Median first reply 4h 19mWeek of Aug 24Median first reply 14sWeek of Aug 31Median first reply 11sWeek of Sep 7Median first reply 9sWeek of Sep 14Median first reply 9sWeek of Sep 21Median first reply 8sWeek of Sep 28Median first reply 9s
9s, around the clock
Jul 13
Aug 24
Sep 28
With Lumion
Before
Touchpoints
Every lead followed up, by Hannah and your team
18,24022%
6.4 per lead · 14,951 previous period
Hannah
Your team
Weekends
0200400600800Wed, Sep 9 · 573 touchpointsHannah 475 · Your team 98Thu, Sep 10 · 585 touchpointsHannah 478 · Your team 107Fri, Sep 11 · 528 touchpointsHannah 422 · Your team 106Sat, Sep 12 · 498 touchpointsHannah 485 · Your team 13Sun, Sep 13 · 501 touchpointsHannah 487 · Your team 14Mon, Sep 14 · 562 touchpointsHannah 454 · Your team 108Tue, Sep 15 · 564 touchpointsHannah 452 · Your team 112Wed, Sep 16 · 596 touchpointsHannah 491 · Your team 105Thu, Sep 17 · 600 touchpointsHannah 473 · Your team 127Fri, Sep 18 · 556 touchpointsHannah 457 · Your team 99Sat, Sep 19 · 524 touchpointsHannah 509 · Your team 15Sun, Sep 20 · 507 touchpointsHannah 495 · Your team 12Mon, Sep 21 · 654 touchpointsHannah 529 · Your team 125Tue, Sep 22 · 648 touchpointsHannah 550 · Your team 98Wed, Sep 23 · 630 touchpointsHannah 526 · Your team 104Thu, Sep 24 · 628 touchpointsHannah 503 · Your team 125Fri, Sep 25 · 597 touchpointsHannah 496 · Your team 101Sat, Sep 26 · 543 touchpointsHannah 528 · Your team 15Sun, Sep 27 · 586 touchpointsHannah 571 · Your team 15Mon, Sep 28 · 688 touchpointsHannah 564 · Your team 124Tue, Sep 29 · 617 touchpointsHannah 499 · Your team 118Wed, Sep 30 · 717 touchpointsHannah 590 · Your team 127Thu, Oct 1 · 625 touchpointsHannah 516 · Your team 109Fri, Oct 2 · 690 touchpointsHannah 577 · Your team 113Sat, Oct 3 · 589 touchpointsHannah 575 · Your team 14Sun, Oct 4 · 653 touchpointsHannah 640 · Your team 13Mon, Oct 5 · 737 touchpointsHannah 631 · Your team 106Tue, Oct 6 · 672 touchpointsHannah 568 · Your team 104Wed, Oct 7 · 698 touchpointsHannah 576 · Your team 122Thu, Oct 8 · 674 touchpointsHannah 573 · Your team 101
Sep 9Sep 16Sep 23Sep 30Oct 7
Today’s tours
Friday, Oct 9 · booked by Hannah
5
4 booked while your office was closed
9:00 AMLeah NguyenCampus tour, WeldingBooked 11:42 PM
10:30 AMOmar HaddadCampus tour, HVACBooked Sat 7:15 AM
12:00 PMGrace KimAdmissions interview, CosmetologyBooked 9:08 PM
2:30 PMDaniel OrtizCampus tour, Medical AssistingBooked 6:51 AM
4:00 PMAna SilvaFinancial aid callBooked 2:26 PM
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