Student Support
Need help with your student account, payment plans, or have questions about your enrollment? Our dedicated student support team is here to help you succeed.
Email Support
Send us an email for non-urgent questions and detailed support
Payment plan questions and modifications
Account access and login issues
Enrollment application support
General questions about your program
Contact us via info@lumion.ai, we typically respond within 24 hours
Phone Support
Call us for immediate assistance and urgent matters
Urgent payment issues
Technical support and troubleshooting
Account verification and security
Immediate enrollment assistance
Contact us via (385) 853-5224 (Monday - Friday, 9 AM - 9 PM EST)
Need Immediate Help?
If you're experiencing an urgent issue that affects your ability to continue your education, please contact us immediately.
Frequently Asked Questions
Quick answers to common student questions
How do I make a payment?
Log into your student portal to view and make payments on your account. You can also set up automatic payments for convenience.
Can I modify my payment plan?
Yes, contact our student support team to discuss payment plan modifications based on your financial situation.
I forgot my login information
Use the "Forgot Password" link on the login page, or contact support for assistance with account recovery.
What if I'm having financial difficulties?
We understand financial challenges. Contact us immediately to discuss options like payment deferrals or plan modifications.
How do I update my contact information?
Log into your student portal to update your contact information, or call our support team for assistance.
When are payments due?
Payment due dates are outlined in your payment plan. You'll receive reminders via email and text before each due date.