School Support
We're here to help your school succeed
Support for admins, staff, and instructors at Lumion partner schools. Reach a product expert directly, or use our 24/7 self-serve resources.
When you can reach us
Live support coverage during the week through phone, email, or chat.
Live support
- Days
- Monday – Friday
- Hours
- 9AM – 7PM EST
Our support staff will respond promptly during operating hours, and handle any after-hours inquiries within 24 hours.
Lumion chat
For urgent requests or questions, use the in-app chat for faster responses, or browse the Help Center any time.
School loginWhat to include when you reach out
A few details up front help us route you to the right expert and resolve things faster.
- Your school name and your role
- The student(s) or cohort involved, if applicable
- A short description of what you're seeing, plus screenshots if you have them
- The browser and device you're using
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