Academy DA: Reducing Manual Errors by 90% with a Hands-Off Servicing System

Client: Academy DA

Location: Columbus, OH

Results at a glance:

• 90% Fewer Errors
• 100% Student Acceptance

Challenges

A New School's Hurdles

Academy DA struggled to break into the market as a new dental assisting school.

• Establishing a new dental assisting school, Academy DA faced challenges including certification, licensing, and regulatory requirements.
• Prospective students had to either pay in full or pursue private lending options with high interest rates.
• Providing funding options was difficult as a new school since some providers require established financial records.

Objectives

Clear, Aligned Goals

Working closely with Academy DA's leadership team, we established clear, measurable objectives that would transform their enrollment process while maintaining their commitment to student success.

• Reduce Decision Time: Accelerate financing decisions to match the pace of modern student expectations
• Increase Approval Rates: Expand financing options to serve more students
• Improve Staff Efficiency: Automate manual tasks to free staff for high-value student interactions
• Enhance Student Experience: Create a transparent, stress-free financing journey for prospective students

"There's no credit check, no additional fees to student. I set the deposit amount I'd like to receive and students choose the repayment that best fits their budget. This system allows me to be adaptable to any situation. I can assist every student as needed."

— Dwayne Few, Founder, Academy DA

Solutions

Flexible Payment Solutions Offer Stability

• Collaborated with Lumion for a reliable payment management system, offering responsive, human-centric support.
• Implemented a system allowing students to build their own payment plans based on their financial capacity.
• Developed clearer communication emphasizing no credit checks, zero fees, and minimal down payments to make education financially feasible.

Impact

Real Results

• Expanded Access to Education: Tailored payment plans attracted more students by addressing their financial constraints, leading to higher enrollment rates.
• Responsive Partner Support: Partnership with Lumion provided responsive, partnership management, aiding in student communication, tuition structuring, and problem-solving.
• Hands-Off Collections Process: Lumion's efficient system eliminated the burden of researching standards and processes, providing Academy DA with a hassle-free, optimized collection process.